Seriously, Amazon? Subscribe and Save stories…

H and I decided to get Amazon’s Subscribe and Save service for groceries we use often, stuff that’s bulky to carry, and stuff that’s cheaper or offers more variety than we get at our regular grocery store.

Our first box arrived with a 12-pack of canned ravioli on top of a smashed 30 ct box of 1oz bags of chips. Here’s video evidence:

Contacted Amazon and they refunded the whole thing. No need to ship it back, they said. So that was cool. It was only $8 and some cents. But here’s the thing–they raised the price on the chips without saying anything–by $4 a month. I thought that sucked, but whatevs. So after two deliveries I’d have paid for all those broken chips anyway. But hey, prices change. Subscribe and Save is probably still okay, right?

I was checking on my items for this month, mainly because the ravioli I got is ghastlier than a thousand ghouls. Accidentally ordered italian sausage rav instead of beef. Ew. Totally my fault though, so no big whoop. I can donate them to a food bank.

But I looked at the box of Fruit Leather I ordered. I planned to get a box two months in a row, and then every other month after that. Plenty fruit leather, right? Except the price was missing on the list. Odd, all the other items had prices listed.
Turns out–the price on the new shipment WENT UP TEN DOLLARS IN A SINGLE MONTH. So not only did they jack up the price by like, 65%, they went out of their way to hide that from me. The difference between $14 and change and $25 and change is significant to people who are actively trying to save money.

Listen, I get that Amazon is a business, and that businesses exist to turn a profit. But dammit, ripping off loyal customers is not remotely the way to do that.

It’s bad enough that they charge for Prime while offering fewer perks every year–and then charge more for items that have “free” Prime delivery. I can live with that. Then they offer you a dollar digital credit if you choose standard shipping instead of 2-day. But there’s no way to know how much credit you have before you buy a book, song, or movie.
Not only that–but a lot of the digital content you “buy” is really just permission to stream the shows from the website. No downloading allowed. Come on–that’s just bullshit. And that’s without the Subscribe and Save shenanigans.

It has since become obvious to me that Amazon’s Subscribe and Save service is designed to lure you in with low prices, then hope you don’t notice when they charge more every month. If it’s an introductory price–just say so. We all have cable TV and know how that hoosefudge works. Gotta talk to H about it tonight, but chances are–our use of Amazon Subscribe and Save is going way, way down. Like cat pads only.

I’m sad about it too, Amazon’s fuckery makes me look like an idiot since I defend them always–even in the face of other authors who say Amazon doesn’t record all of their sales. Seriously Amazon, you done messed up.

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